"Today I received my first order from your store. What a delight to open the package and find everything so nicely wrapped up in tissue paper and the surprise Thomas stickers included! I had ordered the items for my grandsons and will have fun tucking everything back in the box and look forward to the pleasure of watching them opening it when I bring it to their home.
Your website is well laid out and provides a great range of items. I also appreciate your affordable pricing.
My nineteen year old son had so much fun going through your website with me to find items for his nephews he asked me to purchase a few extras to put aside for "his children someday.....".
Thanks for your excellent service.
- Cheryl J., Ontario
"Hi Totally Thomas Town,
Just a few things about my order:
- Thank you for sending our package at light speed.
- Thank you for packing our items so carefully and in such beautiful coloured tissue paper.
- Thank you for the discount coupon (we will use it).
- Thank you for the cool Toby sticker.
- Thank you for the stamp (we feel like No.1 now!).
- Thank you for making my son so happy (like Christmas in September happy).
- Thank you for caring so much about your customers.
Buying from you has been a delight. I wish you every success in the future - you deserve it.
All the best from Edmonton."
- A.A., AB
"Hi Diana,Thank you so much for your business. I loved how I got extra in order like stamps, stickers, my receipt, and business cards. I loved how everything was wrapped and fast delivery. I loved how it came to me with cool extra details. You guys are awesome. Thanks so much."
- Geoffrey, AZ
"Thank you very much. You have excellent customer service. From helping me right away and very fast even late at night to being the best cost effective company and the nicest. All the way to this. I am very impressed."
- Tara K., BC
"To whom this may concern,
Hi, My name is Margo and I have placed orders with your company a couple of times. I just wanted to take a minute to say thank you to the staff members that put together my last order. The bubble wrapping and tissue paper was carefully done and thank you for the free Helicopter tunnel because It really put a smile on my face. I cant wait to see my son open everything on Christmas morning. God bless everyone at Totally Thomas Town and take care!"
- Margo D., Ontario
"A paradise for my kid! He would buy all the store if he could!"
- Sorin L., BC
"Thank you ever so much for the products you offer, and for the incredible customer service and delivery time! Already have the items!! Absolutely wonderful!
Again, my thanks. I am so glad I discovered your site!
Wishing you a wonderful holiday season!"
- Kerri T., ON
"I just received my order and I just wanted to say thank you so much. The trains look amazing and the packaging was great! Good job! You have provided some of the best customer services I have received it a very long time! My son is going to be over the moon on Christmas morning!
- Stephanie C., NB
"Received! Thanks, everything's great. Thanks for the stickers & Thomas mini too. The Thomas colour-themed tissue is great too, a real day-brightener. I have old school retail training and we learned that when the customer has a bad experience, they tell everybody, but positive feedback not so much- so please know those little extras really do make a big difference. We love TTT!
- S.B., BC
"I’m thrilled to have access to take and play trains which are no longer in stores. You see, my grandson, 10 yrs old, has autism. He replays all his favourite Thomas shows and movies, creating his own videos, complete with voices. It’s great for him and very endearing to us. Thomas Take and Play has been his constant go to. As you know, they teach emotions, and dealing with life in a way that he loves and can better understand. So, you see, to have these trains to add to his collection is going be a great time for all of us, thanks to you, Sarah"
- Sarah, NS
"Hello Totally Thomas Town. I’d like to thank you so much for making it so easy to continue this ongoing hobby of mine. My collection has expanded greatly since I started purchasing from you. If you ever need a review or anything like that please contact me as I have so many more positive thing to say about your services. Have a great day and thank you"
- Cameron A., ON
"Hi. I just received my order and this is exactly what I wanted. I would like to thank-you for your excellent customer service and respect and care you take with your customers. Your team was a pleasure to deal with, thoughtful about the process, and even with the postal strike went above and beyond. I cannot recommend you enough. This site and all involved make for a very pleasant customer experience.
- Dave T.
"I received my order today and just wanted to say thank you so much. This is the second time I've ordered from your website and every time, the care with wrapping, the speed with shipping, and just the quality of the items are always great! My son especially loved the stamp and the stickers you included as well. We are already having so much fun with our new additions to our Thomas sets!"