Shipping

WHERE WE SHIP

We ship Worldwide.  Shipping is automatically calculated at checkout after your address is entered.  For BC residents, shipping is only $5 for orders over $75.  We offer free shipping in Canada and the US* for orders over $200 and free shipping for orders over $350 Worldwide*.  Customer to pay all duties if applicable

*Canada, US and Worldwide orders: Your shipping will always be free at checkout but we reserve the right to contact you and cancel your order within 48 hours should your location incur unusually high shipping fees.  Customer will have the choice pay extra shipping charges should that incur.  

PACKAGING

We take great care in packaging items to ensure they arrive safe and sound.  When your child opens our package we want it to feel like they are opening a present with all of their favourite Thomas trains inside so we wrap each train in fun colorful tissue paper and always add a little extra surprise in there too!

COSTS AND TIMING

We offer free shipping on orders over $200 in Canada and the US and free shipping on worldwide orders over $350.  We ship on Monday, Wednesday and Friday each week so you can be sure to receive you parcel in a timely manner

REFUNDS

The Totally Thomas Town Promise: We are so confident that you’ll love your gently used Thomas products that if you’re not satisfied, simply e-mail us within 15 days of receiving the products and we will fully refund you on the original purchase price (shipping costs excluded). Your only cost would be the shipping costs.

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