WHERE WE SHIP
We ship Worldwide. Shipping is automatically calculated at checkout after your address is entered. For BC residents, expedited shipping is only $4.99 for orders over $75 (before tax and after discounts). We offer free expedited shipping in Canada for orders over $225 (CAD) and we offer free shipping on orders over $225 (USD) in the US - before tax and after discounts using the promo code FREESHIP at checkout (free and discounted shipping may be excluded during select sales). Customer to pay all duties if applicable. Due to discounted shipping and free handling and packaging, we have a minimum order price of $15 (before shipping and taxes and after discounts). Orders outside Canada and the US will not include batteries due to shipping restrictions. For multiple orders placed the same day with the same shipping address, we will always combine shipping. If you would prefer separate shipments, please contact us
*Canada and US orders: Your shipping will always be free using the coupon code but we reserve the right to contact you and cancel your order within 48 hours should your location incur unusually high shipping fees. Customer will have the choice pay extra shipping charges should that incur.
***Due to Covid shipping times may be delayed and there is no guarantee on timing
We take great care in packaging items to ensure they arrive safe and sound. When your child opens our package we want it to feel like they are opening a present with all of their favourite Thomas trains inside so we wrap each train in fun colorful tissue paper and always add a little extra surprise in there too!
COSTS AND TIMING
For BC residents, expedited shipping is only $4.99 for orders over $75 (before tax and after discounts). We offer free expedited shipping in Canada for orders over $225 (CAD) and we offer free shipping on orders over $225 (USD) in the US - before tax and after discounts using the promo code FREESHIP at checkout (free and discounted shipping may be excluded during select sales).
We ship on Monday through Friday - so you can be sure to receive you parcel in a timely manner. Customer is responsible for putting in their correct address. Incorrect addresses will be the customers responsibility and no full refunds shall be given. Orders with incorrect addresses will have to repay for shipping or a refund on product minus a 10% restocking fee and no refund on shipping
The Totally Thomas Town Promise: We are so confident that you’ll love your gently used Thomas products that if you’re not satisfied, simply e-mail us within 15 days of receiving the products and we will fully refund you on the original purchase price (shipping costs excluded). Your only cost would be the shipping costs.
Totally Thomas Town buys used items from people in Canada and the US. We check every train for authenticity and ensure we do not sell recalled items. All items are in working order unless otherwise specified. If we notice there are marks/paint/touch ups we put that in the description. We cannot be held responsible for any of the items we sell online as we don't manufacture the items, nor do we know how they have been used by previous people. We do wipe each train and station before they are sent out. Buyer purchases at own discretion, Totally Thomas Town is not responsible for any injury that arises from the use of the products we sell online.