Shipping

WHERE WE SHIP

We ship Worldwide.  Shipping is automatically calculated at checkout after your address is entered.  For BC residents, shipping is only $4.99 for orders over $49.  We offer free shipping in Canada and the US for orders over $200*.  Customer to pay all duties if applicable

*Canada and US orders: Your shipping will always be free at checkout but we reserve the right to contact you and cancel your order within 48 hours should your location incur unusually high shipping fees.  Customer will have the choice pay extra shipping charges should that incur.  

PACKAGING

We take great care in packaging items to ensure they arrive safe and sound.  When your child opens our package we want it to feel like they are opening a present with all of their favourite Thomas trains inside so we wrap each train in fun colorful tissue paper and always add a little extra surprise in there too!  

COSTS AND TIMING

For BC residents, shipping is only $4.99 for orders over $49.  We offer free shipping in Canada and the US for orders over $200.  Customer to pay all duties if applicable.  We ship on Monday, Wednesday and Friday - so you can be sure to receive you parcel in a timely manner.  Customer is responsible for putting in their correct address.  Incorrect addresses will be the customers responsibility and no refunds shall be given

REFUNDS

We offer the option for every order to have a picture sent before we mail your package - simply check the picture option at checkout (changes, upgrades, additions or removals can be done during this process). 

The Totally Thomas Town Promise: We are so confident that you’ll love your gently used Thomas products that if you’re not satisfied, simply e-mail us within 15 days of receiving the products and we will fully refund you on the original purchase price (shipping costs excluded). Your only cost would be the shipping costs.  You also have the option for us to send a picture of your order for you to confirm before we send it out - that option is in the checkout!

OUR STOCK

Totally Thomas Town buys used items from people in Canada and the US.  We check every train for authenticity and ensure we do not sell recalled items.  All items are in working order unless otherwise specified.  If we notice there are marks/paint/touch ups we put that in the description.  We cannot be held responsible for any of the items we sell online as we don't manufacture the items, nor do we know how they have been used by previous people.  We do wipe each train with safe cleaning products and items in poor condition we don't sell online.  Buyer purchases at own discretion, Totally Thomas Town is not responsible for any injury that arises from the use of the products we sell online.   

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